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How to Drastically Improve Your Customer Service

Customer satisfaction is imperative in gaining/retaining customers, which ultimately increases revenue and brand reputation. To gain a competitive advantage you consistently need to find and implement effective customer service practices. With the technological revolution, one of the most powerful contributors to customer services is the use of chatbots. With the development of artificial intelligence (AI) …

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9 Ways Your Business Can Flourish Using Social Media

Social media has certainly proven beneficial over the last two decades. Once a communication experiment that later evolved into platforms figuring out just how much personal data people would make available to their “digital networks,” social media remains a huge part of Americans’ everyday lives. For businesses, social media has created a way to send …

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